Contact Us

Jalan Kecak, No. 12, Gatot Subroto Timur - Bali
Phone: +62 361 - 426699
Fax: +62 361 - 426700
Journal Manager Whatsapp: +62 852 2767 9500
Email: [email protected]

* Sorry for not offering email form due to massive spam issue

The analysis on work motivation at restaurant as culinary destination in kerawang city west java on covid-19 pandemic

Francisca Titing Koerniawaty, Valentino Ardian Wahyu Wibowo


COVID-19 pandemic has severely affected for tourism and hospitality businesses globally which caused the transformative on that business particularly the management business, in turn, was the Human Resources Management.  The phenomenon was interesting to be studied for providing essential concept of human resources management.  The purpose of this study was to analyze the employee motivation and its impact on work performance during the pandemic at Bakmi Kota Lama 1819 KIIC Restaurant in Karawang City of West Java Province. This qualitative study was collecting the data by implementing the techniques approach of participative observation by visiting the restaurant as a visitor. The informants were the owner, chef, cook helper, drink section personnel, and waiter or waitress.  The results indicated that the management struggled to provide of the regional standard of minimum wages for the employees. The employees still maintained good motivation to show the productive performance in terms of pandemic survival. The management also has determined to reduce the number of employees by rescheduling the employees to work three times a week.  This caused a little complaint from the employees since there was extra workload due to double job.


Work Motivation; Employee Performance; Covid-19 Pandemic

Full Text:



Anisah, C., & Wisesa, A. (2021). The impact of covid-19 towards employee motivation and demotivation influence employee performance: a study of Sayurmoms. Eqien-Jurnal Ekonomi dan Bisnis, 8(2), 371-380.

Azizi, A. (2022). 15 Objek Wisata Alam di Karawang yang Kekinian & Populer., accessed June 2022

Cheng, S. C., & Kao, Y. H. (2022). The impact of the COVID-19 pandemic on job satisfaction: A mediated moderation model using job stress and organizational resilience in the hotel industry of Taiwan. Heliyon, 8(3), e09134.

Gibson, P., & Janikova, J. (2021). Moral Injury, Psychological Ill-Health, and Severe Stress among COVID-19 Frontline Respiratory and Intensive Care Physicians and Nurses. Psychosociological Issues in Human Resource Management, 9(2).

Herzberg, F., Mausner, B., & Snyderman, B. (1959). (2nd ed.). John Wiley.

Kemenkes RI. (2021). Situasi Terkini Perkembangan Novel Coronavirus (COVID-19) Data dilaporkan sampai 13 April 2021

Kentjana, N. M. P., & Nainggolan, P. (2018, September). Pengaruh Reward Dan Punishment Terhadap Kinerja Karyawan Dengan Motivasi Sebagai Variabel Intervening (Studi Kasus Pada Pt. Bank Central Asia Tbk.). In National Conference of Creative Industry.

Lewis, E., & Zauskova, A. (2021). Prolonged stress, anxiety, and depression in medical staff during the COVID-19 crisis. Psychosociological Issues in Human Resource Management, 9(2), 21-34.

McClelland, D. C. (1987). Human motivation. Cambridge University Press.

McNeese-Smith, D. (1996). Increasing employee productivity, job satisfaction, and organizational commitment. Journal of Healthcare Management, 41(2), 160.

Nickson, D. (2013). Human resource management for hospitality, tourism and events. Routledge.

Pamungkas, P. A., Haryono, S., & DA, M. K. P. R. (2022). The Mediation of Motivation on the Effects of Flexible Work Arrangements and Servant Leadership on Employee Performance during Covid-19 Pandemic. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5(2), 9362-9372.

Phillips, A., & Kucera, J. (2021). Extreme anxiety, illness fears, and acute stress in COVID-19 frontline healthcare professionals. Psychosociological Issues in Human Resource Management, 9(2), 35-48.

Sebayang, R. (2020) WHO Nyatakan Wabah COVID-19 Jadi Pandemi (Diakses, 25 Mei 2020)

Setiawan, S., & Cahayani, A. (2021). Analisis Motivasi Kerja Karyawan Pada Masa Pandemi Covid-19. Transaksi, 13(1), 76-86.

Stanišić, N., & Čerović, S. (2020). Competency Model and Multi-Criteria Decision Making in Tourism and Hotel Industry in Serbia. Teme: Casopis za Društvene Nauke, 44(2).

Syamsir, T. (2013). Organisasi dan Manajemen. Bandung: Penerbit Alfabeta.

Cited by:



  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Visited Number: Web
Analytics JBHOST Stats